The Advanced Administrative Skills Course for Secretaries and Office Managers in Manchester aims to equip participants with the essential skills and knowledge needed to excel in their roles.
Over the course of five days, this comprehensive training program will cover advanced topics such as leadership, project management, effective communication, time management, and conflict resolution.
Upon completing the Advanced Administrative Skills Course for Secretaries and Office Managers, participants will be able to:
1. Demonstrate effective leadership and management skills in their workplace.
2. Plan, execute, and monitor projects successfully.
3. Communicate professionally and persuasively with colleagues, clients, and stakeholders.
4. Manage their time and workload more efficiently.
5. Resolve conflicts and build strong working relationships.
The primary objectives of the Advanced Administrative Skills Course for Secretaries and Office Managers are to:
1. Enhance participants’ understanding of their roles and responsibilities as secretaries and office managers.
2. Develop participants’ leadership and management skills to drive workplace performance.
3. Provide practical tools and techniques for managing complex projects and tasks.
4. Enable participants to communicate effectively with colleagues, clients, and stakeholders.
5. Equip participants with strategies for managing conflicts and fostering collaboration in the workplace.
Who Should Attend:
The Advanced Administrative Skills Course for Secretaries and Office Managers is designed for:
1. Secretaries and office managers seeking to advance their administrative skills.
2. Professionals in administrative roles looking to enhance their leadership and management abilities.
3. Individuals interested in pursuing a career as a secretary or office manager.
The Outline for the 5-day:
Day 1: Leadership and Management Skills
1. The role and responsibilities of secretaries and office managers in the Advanced Administrative Skills Course.
2. Leadership styles and their application in the workplace.
3. Building a high-performing team.
4. Coaching and mentoring skills for secretaries and office managers.
5. Decision-making and problem-solving techniques.
Day 2: Project Management for Secretaries and Office Managers
1. Fundamentals of project management.
2. Planning and executing projects effectively.
3. Monitoring and controlling projects in the Advanced Administrative Skills Course.
4. Risk management and mitigation strategies.
5. Evaluating project success and lessons learned.
Day 3: Effective Communication Skills
1. Principles of effective communication for secretaries and office managers.
2. Developing active listening and questioning skills.
3. Persuasive communication techniques.
4. Writing clear and concise emails, reports, and other documents.
5. Conducting effective meetings and presentations.
Day 4: Time Management and Workload Optimization
1. Time management strategies for secretaries and office managers.
2. Prioritizing tasks and setting goals in the Advanced Administrative Skills Course.
3. Delegating tasks and responsibilities effectively.
4. Managing interruptions and distractions in the workplace.
5. Achieving work-life balance and managing stress.
Day 5: Conflict Resolution and Relationship Building
1. Understanding the causes of conflict in the workplace.
2. Conflict resolution techniques for secretaries and office managers.
3. Building strong working relationships with colleagues, clients, and stakeholders.
4. Fostering collaboration and teamwork in the Advanced Administrative Skills Course.
5. Recap and next steps for participants.
In conclusion, the Advanced Administrative Skills Course for Secretaries and Office Managers in Manchester provides a comprehensive and engaging training experience for professionals seeking to enhance their administrative, leadership, and management skills.
This 5-day course offers practical techniques, insights, and opportunities to network with peers in a stimulating and supportive environment. Join us in Manchester for this interactive training experience and take your career as a secretary or office manager to the next level.
- This course is available every Monday from 1 April to 30 Des 2023